Warranty

Every Auxinn product is covered by a 12-month manufacturing warranty from the date of dispatch.

What's covered

Bag construction defects (stitching, zippers, hardware failure under normal use)
Cable and connector failures under normal use (a jack going intermittent, a coupler losing contact, an RCA tip falling off)
Patch and badge failure (peeling, fraying, falling off)

What's not covered

Damage from misuse, accidents, drops onto hard surfaces, or exposure to liquid (Headliner's water-resistant coating handles splash and rain, not submersion)
Wear-and-tear from normal heavy use after 12 months
Loss of items from the kit (single-component replacements are available — see below)
Custom personalisation (name tag, engraving) — these are made to your spec at order time and aren't replaced under warranty

How to claim

Your order number
Photos of the issue
A brief description of what happened

We'll respond within 2 working days. If the claim's valid, we'll either repair the item, replace the affected component, or replace the bag — whichever's the right call for the fault.

Single-component replacements

Lost a connector? Snapped a cable? We sell replacement components individually. Coming to the shop post-launch. Until then, email support@auxinn.co.uk and we'll sort you out manually.